Refund policy

Return & Refund Policy

At Acestar, we’re committed to your satisfaction. If you’re not completely happy with your purchase, we’re here to help with our straightforward return policy.

Returns You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Free Return Shipping We understand that returns can be a hassle, so we offer free return shipping. Once your return is received and inspected, we will send you a label and instructions on how to send your package back to us, at no cost to you.

Restocking Fee We want to make returns stress-free, which is why we don't charge any restocking fees. We're all about transparency and ease.

Non-returnable Items Please note that final sale items cannot be returned. We clearly mark these items on our site to ensure you're informed before you make your purchase.

Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

For additional information, or if you need assistance, please contact our customer service team. We’re here to ensure that your experience with Acestar is nothing short of excellent.